Return & Exchange Policy
At Strawberry Threads, every piece is hand-stitched with love and intended to be a lasting heirloom. Because of the handmade and personalized nature of our items, our policy is as follows:
Custom & Personalized Items: Due to the custom nature of name sweaters, embroidery hoops, and personalized apparel, all sales are final. We cannot accept returns or exchanges on these items unless there is a structural defect or an error made on our part.
Non-Custom Items: For non-personalized items (such as card kits or ready-to-ship accessories), we accept returns within 14 days of delivery. Items must be in their original, unused condition.
Damages & Issues: Please inspect your order upon receipt. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at strawberrythreads.orders@gmail.com so we can make it right.
Return Shipping: Unless the return is due to our error, the customer is responsible for return shipping costs.
Questions? We want you to love your "slow-made goodness." If you have any concerns about your order, please reach out—we’re happy to help!
